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Frequently Asked Questions

 

Viking Audio was established in 1987 with a commitment to provide top quality sound reinforcement loudspeaker enclosures at a reasonable price. Our production facility measures 8000 square feet and is located in Zapopan, Jalisco, Mexico, 10 miles from downtown Guadalajara.

Our enclosures continue to provide the best performance in their price range, due to their excellent quality and outstanding value. We are serving customers in Mexico, South America, United States, Europe, Middle East, Japan and Asia.

We have prepared the following answers to some of the questions that we are most frequently asked.

Q.- Do the enclosures include drivers?

A.- Our line arrays include all drivers are ready for use.  Our MCW and PRO Series enclosures do not include drivers, allowing you to save thousands of dollars by installing the drivers yourself. The cabinets are designed for JBL components, although you can also obtain excellent results using certain other brands.

Q.- How are the enclosures finished?

A.- Our line array and MCW series enclosures are finished in black fiberglass with a powder coated perforated steel protective grill; the fiberglass finish provides structural integrity and durability unmatched by conventional painted enclosures. The PRO series are available either in our new polymeric finish or in heavy-duty carpet; some models are available in both.

Q.- What crossover should I use?

A.- For best results a programmable signal processor including crossover, delay (for time alignment), equalization and compression should be used. There are several of these processors currently available on the market: dbx DriveRack PA, 260 and 480, Brooke Siren Systems ( BSS ) Minidrive fds-334t, 336t  and fds-366t Omnidrive, Rane RPM 26 and Lake Contour, among others.

Q.- What about shipping and customs?

A.- Trucking charges from Guadalajara to the U.S. border cost $30 to $60 per enclosure, depending on the enclosure size and weight and on where they cross the border (Laredo, Texas is the closest). Brokers and customs fees into the U.S. cost between 5% and 10% - some fees are flat rate, while others are a percentage of the invoice total; the minimum charge usually runs about $300 USD. Other freight possibilities are by ship, plane and train. Ocean freighters are the best choice for full containers going to other continents. Air freight is good for small, urgent orders.

Q.- How do I place an order?

A.- Give us a call, send a fax or e-mail your order. We will prepare it and quote the shipping charges, which in most cases can be collect, payable at the destination. We need a 50% deposit to process your order and payment in full before shipping. The payment can be realized by means of a bank transfer, money order or letter of credit - call us for details. Quantity discounts are available for established retail outlets.

Please do not hesitate to call or email if you have any further questions.

 

Viking Audio S.A. de C.V., Zapopan, Guadalajara, Jalisco, Mexico